Privacy Policy

San Juan Tile and Stone Renovations is a residential renovation business specializing in tile installation, stone fabrication, kitchen remodeling, bathroom remodeling, and flooring services in South Orange County, California.

a. Information You Provide Directly

When you fill out our contact form, request a free estimate, call us, email us, or otherwise reach out, we may collect:

• Full name
• Email address
• Phone number
• Mailing or project address
• Details about your renovation project (type of project, scope, timing, budget range, photos you choose to share)
• Any other information you voluntarily include in your message

b. Information Collected Automatically

When you visit our site, we (or our service providers) may automatically collect:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent, referring URL
• Cookies and similar tracking technologies (see Section 8)

c. Information We Do Not Collect

We do not knowingly collect Social Security numbers, government ID numbers, financial account numbers, payment card information through our website forms, or sensitive personal information. We do not knowingly collect information from children under 13.

We use the information you provide for the following purposes only:

• To respond to your inquiry and provide a renovation estimate
• To schedule and confirm in-home consultations and appointments
• To communicate with you about your project before, during, and after the work
• To send appointment reminders, follow-ups, and project updates by phone, email, or SMS text message
• To send promotional communications about our services only if you have explicitly opted in (you can opt out at any time)
• To improve our site, services, and customer experience
• To comply with legal obligations and enforce our terms

When you provide your phone number through our contact form, request a quote, or otherwise communicate with us, you may receive SMS text messages from San Juan Tile and Stone Renovations regarding your inquiry, appointment, or project.

• Opt-in: By submitting your phone number on our contact or quote form, you consent to receive text messages from San Juan Tile and Stone Renovations related to your inquiry and project. Message frequency varies. Message and data rates may apply.
• Opt-out: You can stop receiving text messages from us at any time by replying STOP to any message. We will send a confirmation that you have been unsubscribed and will not send further texts unless you opt back in.
• Help: Reply HELP to any text message for assistance, or contact us at (949) 226-0209.
• Carriers: Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or trade your personal information. We share information only in the limited circumstances below.

a. Service Providers

We use trusted third-party service providers to operate our business. These providers process your information only on our behalf and only for the purposes we direct:

• HighLevel (LeadConnector / GoHighLevel) — our customer relationship management platform. When you submit our contact form, your information is securely transmitted to our HighLevel CRM where we manage inquiries, schedule appointments, and send appointment-related communications.
• Website hosting and analytics providers — to operate, secure, and improve our site.
• Email and telephone service providers — to communicate with you about your project.

Each service provider is contractually obligated to safeguard your information and use it only as needed to provide their service to us.

b. Legal Requirements

We may disclose information if required to do so by law, court order, or governmental request, or to protect the safety, rights, or property of San Juan Tile and Stone Renovations, our customers, or the public.

c. Business Transfers

If our business is sold, merged, or transferred, your information may be transferred to the new owner, who will be bound by this Privacy Policy.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Active inquiries and project records: for the duration of the project plus 7 years for warranty, tax, and legal records.
• Inactive inquiries (no project booked): up to 24 months, after which the record is deleted or anonymized.
• SMS opt-in records: retained as required to demonstrate consent to wireless carriers and applicable regulators.

You may request earlier deletion at any time (see Section 7).

California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Access a copy of the personal information we hold about you
• Delete your personal information, subject to certain legal exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information (we do not sell or share personal information for cross-context behavioral advertising)
• Limit the use of sensitive personal information (we do not collect sensitive categories)
• Non-discrimination — we will not deny you services or charge a different price for exercising your privacy rights

How to Exercise Your Rights

To exercise any of these rights, email qualityinstaller11@yahoo.com or call (949) 226-0209. We will respond to verifiable requests within 45 days as required by law. We may need to verify your identity before fulfilling your request.

Our site uses cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Understand how visitors use our site (analytics)
• Measure the performance of our advertising

You can disable cookies through your browser settings. Disabling cookies may affect some features of the site.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit (HTTPS), secure CRM access, and limited internal access to personal data. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Our site may include links to third-party websites (such as our profiles on Houzz, BBB, Yelp, Google, or Birdeye). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information with them.

Our site and services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top and, where appropriate, notify you by email or a notice on our site. Your continued use of the site or our services after a change indicates your acceptance of the updated policy.

This Privacy Policy is governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out: